Úcelom tíchő obchodných conditions je vymedziť a upresniť práva a obligy predávaručně (dodávatelá) on one side and kupuuňa (zákazníka, contatera) on the other side. All contractual relationships between the seller and the buyer are concluded in accordance with the laws of the Slovak Republic. In the case of ak je vdznou stranou consumer, riadia sa rāvāknī vāzhany neupravné tītīm obchodnīm szākotami zákonom č. 40/1964 Coll. Občiansky zákonník in platnom znení, zákonom č. 250/2007 Z. z. on consumer protection in plain language, zákonom č. 108/2000 Z. z. on consumer protection for home delivery and delivery of goods in plain text. In the event that the entrepreneur is a business owner, riadia sa rāvāknī vāzhany neupravné tītīm obchodnīm stipatami, zákonom č. 513/1991 Coll. Obchodný zákonník in plain text.
1.1 In these terms and conditions.
1.1.1 "Shop" means a computer program - an Internet application that is available on the Internet via the Internet address www.3ddesign.sk, the main functionality of which is the display, selection and ordering of goods by the User;
1.1.2 "Consumption contract" is a Purchase Agreement, if the contracting parties are the supplier on the one hand and the consumer on the other;
1.1.3 "Seller" (supplier) a person who, when concluding and fulfilling a consumer contract, acts within the scope of his commercial or other business activity. It is an entrepreneur who offers or sells products or provides services to the consumer, and also an entrepreneur who directly or through other entrepreneurs delivers the product to the buyer;
1.1.4 "Consumer"(buyer) is a person who purchases products or uses services for personal use or for members of his household, and who, when concluding and fulfilling a consumer contract, does not act within the scope of his commercial or other business activity;
1.1.5 A buyer who is not a consumer is a person who, when fulfilling a contract, acts as part of his business or other business activities;
1.1.6 Closing the contract – the order of the buyer represents a proposal to close the contract. A separate purchase contract is concluded at the moment of delivery of the binding consent of the seller with the draft of the purchase agreement to the buyer, i.e. the binding confirmation of the order by the seller. From this moment, between the seller and the buyer, mutual rights and obligations arise, which are defined by the purchase contract and these business conditions. Commercial conditions are an integral part of the purchase agreement;
1.1.7 "Shopping cart" means the part of the E-shop that is automatically generated by the activation of the relevant functions by the User as part of his actions in the user environment of the E-shop, in particular by adding or removing Goods, or Services/or by changing the amount of selected Goods, or Services;
1.1.8 "Civil Code" means Act No. 40/1964 Coll., Civil Code as amended;
1.1.9 "operator" means the company 3Ddesign, s.r.o., ID number: 54077052, with registered office at Partizánska 324/3, 900 28 Ivanka pri Dunaji;
1.1.10 "Access data" means the unique login name and password assigned to it entered by the User in the E-shop database during Registration;
1.1.11 "Registration" means the electronic registration of the User in the E-shop database, by filling in at least the mandatory registration data in the E-shop user interface and Access data and their subsequent storage in the E-shop database;
1.1.12 "User" means any legal or natural person who uses the E-shop;
1.1.13 "User account" means the part of the E-shop that is set up for each User by Registration (that is, it is unique for each User) and made available after entering the Access Data;
1.1.14 "Tovar" means the thing offered by the Operator for sale to the User through the E-shop and, if it is offered with the Goods, also the license to use this thing;
2.1 Through the E-shop, the Operator offers Users to conclude a Purchase Agreement. The Operator's offer to conclude a Purchase Agreement is the display of a button labeled "Order with payment option" in the user interface of the E-shop.
2.2 For the unreserved acceptance of the Operator's offer to conclude the Purchase Agreement according to par. 2.1 of these Terms and Conditions on the part of the User is considered to be a click on the given button labeled "Order with payment option".
2.3. 2.2 of these Obchodných conditions, the Purchase Agreement is concluded.
2.4 The contract is concluded at the moment when the electronic information about clicking on the "Order with payment option" button reaches the User via the Internet to the server where the E-shop is installed.
2.5 The user undertakes to fill in correct and complete information in the relevant text fields in the user environment of the E-shop, in particular correctly filling in his email address, identification data and possibly additional address. The user takes note that the Administrator will treat the data set by him as correct and complete, but he is not obliged to control the data set by him.
2.6 The Provider sends the User an email message about the conclusion of the Purchase Agreement, to the email address specified by the User to the appropriate field in the E-shop user environment.
3.1 The following provisions shall become effective upon the conclusion of the Purchase Agreement:
3.1.1 The User buys from the Seller the Product that the User has selected in the E-shop user environment by adding it to the Shopping Basket, but in the quantity that the User has selected and/or set for the given Product in the E-shop user environment, and the User undertakes zaplatiť to the Vendor for the given Product the price that is listed for such Product in the user environment of the E-shop.
3.1.2 The Seller has the right to withdraw from the Purchase Agreement up to the moment of sending the Goods to the User, for any reason or without any reason. The legal action of the Prevádzkovatehal is considered to be a withdrawal from the Purchase Agreement, even if the Prevádzkovatela's notification to the Užívateľu, already ordered by the Product cannot be added.
3.1.3 The Operator is entitled at any time to ask the User for an additional confirmation of the order, but until he receives the confirmation of the order from the User, he is entitled to delay the shipment of the Goods to the User.
3.1.4 Spóspó zabalenia Tovaru is determined exclusively by Prevádzkovatehl.
3.1.5 The user is obliged to pay the shipping costs associated with the packaging and delivery of the given goods to the user in the amount introduced in the given order in the user environment of the E-shop.
3.1.6 The User has the right to choose with the options displayed to the User in the user environment of the E-shop the method of payment of the purchase price for the Product and possibly other monetary payments to the Provider.
3.1.7 If any of the payment methods contains information about the costs of translating such a payment, the User is obliged to bear the costs of translating this payment, which are listed for the given payment in the user environment of the E-shop.
3.1.8 In the case of non-payment by bank transfer, the User is obliged to enter the variable symbol specified by the Provider.
3.1.9 In case of non-cash payment, the User's obligation to pay the purchase price is fulfilled at the moment of crediting the relevant amount to the bank account designated by the Operator.
4.1 The User has the right to create a User Account by Registracóiu.
4.2 The user is obliged to enter the login details before accessing the Užívateľského account.
4.3 The User's identification data entered during Registration are considered to be the data entered when ordering each Product, which the User makes after logging in to his User account.
4.4 The User must not provide access data or any other access to the User's account to third parties. The user is obliged to make all appropriate measures for their concealment. The user is fully responsible for the unauthorized use of these access data or Užívetelského account and for damage to third parties. In the event of loss, theft or other violation of the right to use these passwords, the User is obliged to report this fact to the Prevádzkovatelu without undue delay. The Operator will provide the User with new access data within a reasonable period of time.
4.5 The operator is authorized to unilaterally change the terms and conditions; notify the user of the change via the E-shop and/or email address to the user's email address set in the E-shop database. The User has the right to reject changes to the Business Conditions within a period of 14 days from the first login to the User's account after the notification of the changes to the Business Conditions (in the case of delivery through the E-shop) or from the delivery of the given email message to the User's mailbox (in the case of delivery by email) a záväzok z voceto práceo vypovedať vo výpovednej dobe 14 dni, about ktorej vzdáné strány zhodne štátujú, is already sufficient to obstaraniu periodných fulniés from another supplier.
5.1 The Consumer has the right to withdraw from the Purchase Agreement within fourteen (14) days of taking over the Goods. In the event that the subject of the Purchase Agreement is several second Goods or the addition of several parts, this period shall run from the date of acceptance of the last delivery to the Goods. Withdrawal from the Contract must be sent to the Prevádzkovatelú (if the seller) within the time limits set forth in this paragraph.
5.2 If the Consumer withdraws from the Purchase Agreement, he is obliged to notify the written number of his bank account before returning the purchase price for the Product, which may be reduced if the legal conditions are met.
5.3 If the Consumer withdraws from the Purchase Agreement regarding the Goods returned to the Seller damaged and/or worn out, especially if the original markings on the Goods have been removed (ie tags, labels, etc.), the Consumer is obliged to reimburse the Seller for the cost of bringing the Goods to their original condition.
5.4 In the event of the Consumer's withdrawal from the Purchase Agreement, the Provider is obliged to return the Purchase Price to the Consumer without undue delay, no later than 14 days from the day on which he was informed of the Consumer's decision to withdraw from the given Purchase Agreement.
5.5 If, on the basis of the Purchase Agreement, the Consumer has retained the Goods created by movable property, he shall, without undue delay, at the latest within 14 days from the date of withdrawal from the Purchase Agreement, send it back to the Vendor or hand it over to the address of the Vendor's business or headquarters. The deadline is considered preserved even if the goods are sent to the Operator no later than the last day of the aforementioned deadline.
5.6 The consumer is liable to the carrier for the reduction of the value of the goods as a result of handling the goods in a way other than what is necessary to familiarize them with the value and properties of the goods, including their functionality.
5.7 The form for withdrawing from the Kúpnej Zvmtva forms attachment no. 1 of these Terms and Conditions.
5.8 The operator uses the option of out-of-court resolution of consumer complaints. In the event of a complaint, Specrebitelia can contact the appropriate Prevádzkovatehl employee free of charge via the email address info@3ddesign.sk.
6.1 The Carrier is responsible to Spotrebiteľov, as long as the Goods are free of defects upon receipt. This does not apply if the object of the Purchase Agreement is a company with habits that the Prevádzkovatehl, ak sú mu znamo, alebo s prihliadnutim na svajas prudences mu mali bóch znamo, obligadiť známiť to the Spotrebiteľovi.
6.2 If the Product contains defects, the Consumer has the right to request the addition of a new Product without defects, unless this is inappropriate due to the nature of the defect, or if the subject of the Purchase Agreement was a Product with defects that the Vendor knows about the defects, or with regard to all circumstances small bő zname, he announced to Spotrebiteľov. If the practice concerns only part of the Goods, the Consumer may request only the exchange of the given part of the goods; if this is not possible, he has the right to withdraw from the Purchase Agreement.
6.3 The Consumer has the right to add a new Product, or to exchange a part of the Product, even in the event of a removable defect, unless the Product cannot be properly used due to the appearance of the defect after repair or due to the occurrence of a major defect. In such a case, Sportebiteľ has the right to withdraw from the Purchase Agreement.
6.4 If the Consumer does not withdraw from the Purchase Agreement or does not exercise the right to add a new Product without defects, or to exchange its parts or repair the Product, he may request an appropriate discount from the price of the Product. The Consumer has the right to a reasonable discount from the price of the Product even if the Supplier cannot add a new Product without defects, replace its part or repair the Product, if the Supplier does not repair it within a reasonable time, or if the repair is caused by the Consumer considerable difficulties.
6.5 Pravo z vadného plięcia The Consumer does not belong to the Consumer, if the Consumer knew before taking over the Goods that the Goods already had a claim, or if the Consumer himself caused the claim.
6.6 The Seller's responsibility for damage to the Goods does not extend to the wear and tear of the Goods caused by their usual use, in the case of Goods sold for a lower purchase price than the lower purchase price, or in the case of used Goods in a condition corresponding to the level of use or wear and tear that the Goods had at the time of receipt Consumers, or if it follows from the nature of the Product.
6.7 If the Product is covered by a warranty, the Consumer has the right to be responsible for performance during the warranty period.
6.8 At the request of Spotrebiteľ, the Prevádzkovatehl is obliged to provide Spotrebiteľa záručný list. If the quality of the Product allows it, it is sufficient to issue a consumer receipt for the purchase of the Product instead of the warranty card, which must contain the warranty card.
6.9 In the event that the Consumer exercises his right to eliminate defects in the Goods, in the case of the Goods, for the purpose of warranty repairs, the designated entrepreneur is different from the Supplier, whose seat or place of business is in the same city as in the case of the Supplier or in the city of the Consumer blišom, uplatní Spotrebiteľ právo na zaručná obru u vostvo prednještejna.
6.10 Complaints to the Goods, including the removal of defects in the Goods, must be carried out without undue delay, no later than 30 days from the date of the complaint, unless the Seller is unprofitable for a longer period of time. After the expiry of this period, Spotrebiteľ has the same rights, if it was a material breach of the Agreement.
6.11 The time limit for processing the claim does not apply if the Operator has not received all the necessary documents from the Consumer before processing the claim, but until the documents are added.
6.12 The Carrier or the entity designated by him shall, upon proper processing of the complaint, invite the Consumer to take over the delivered Goods.
6.13 The right to claim defects in the Product is denied in the case of improper assembly or improper use of the Product, as well as improper handling of the Product, i.e. in particular when the Product is used in conditions that do not correspond to the parameters specified in the documentation for the Product.
7.1 The customer - the Spotrebiteľ - has the right to appeal to the Prevádzkovateľ - the seller with a request for correction by e-mail to info@3ddesign.sk if he is not satisfied with the manner in which the Seller has dealt with his complaint or if he believes that the seller has already violated his rights. If the seller rejects this request or does not respond to it within 30 days of sending it, the consumer has the right to submit a proposal to initiate an alternative dispute resolution to the subject of alternative dispute resolution (hereinafter referred to as the ARS entity) according to Act 391/2015 Z. z. ARS subjects are organs and authorized legal entities under § 3 of Act no. 391/2015 Z. z. The proposal can be submitted by Sportebiteľ in the manner specified under § 12 of Act no. 391/2015 Z. z.
7.2 The consumer can submit a complaint through the alternative dispute resolution platform of the RSO, which is available online at: https://ec.europa.eu/consumers/odr/index_en.htm.
7.3 An alternative solution to disputes can be used by a Consumer – a physical person who does not fulfill a contract within the scope of their business, occupation or occupation. Alternative dispute resolution refers only to a dispute between the Consumer and the Seller arising from the consumer contract. Alternative dispute resolution refers to contracts concluded on the table. Alternative dispute resolution is net of disputes where the value of the dispute does not exceed EUR 20. The entity ARS can demand from the Consumer the payment of a fee for starting an alternative dispute resolution up to a maximum of EUR 5 including VAT.
8.1 When processing personal data, the Operator proceeds in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27.4.2016 April 95 on the protection of natural persons in the processing of personal data and on the free movement of such data, which repeals Directive 46/18/EC (hereinafter referred to as " GDPR") and Act no. 2018/XNUMX Coll. on the protection of personal data and the amendment of some laws.
8.2 Detailed information on how we collect, process and protect the personal data of our customers when using our services is regulated in the personal data protection principles.
The Provider hereby informs the User that it is already processing the User's cookie files, including permanent cookie files, and the User thereby expresses his consent.
Approval according to the previous paragraph is granted for a period of 3 deadlines.
The operator processes the user's cookies to personalize content and advertisements, to use social media functions and to analyze traffic. Prevádzkovateľ Information about how the E-shop Užívateľ is used is shared with its partners operating in the field of social media, advertising and analysis.
10.1 The Provider hereby grants the User a non-reserved license to use the E-shop in the manner stipulated by the Obchodnými pródzívami.
10.2 The operator has the right to change the E-shop, therefore its technical solution and/or user interface.
10.3 The Operator has the right to limit or interrupt the functionality of the E-shop or access to it as necessary for maintenance or repair of the E-shop.
10.4 The user is obliged to comply with the valid and effective legal regulations of the Slovak Republic and the European Community when using the E-shop. The User is obliged to compensate in full for any damage caused by a breach of this obligation to Užívateľa Prevádzkovateľovi alebo tretím osobám.
10.5 In the event of a breach of these Commercial Conditions or Purchase Contracts or applicable legal regulations, the Provider may cancel the User Account.
11.1 The Operator declares that data entries in the E-shop, as an electronic system, are reliable and are carried out systematically and are protected against changes.
11.2 Due to the influence of a technical error in the E-shop, the purchase price of the Goods may be displayed, the amount of which does not correspond to the usual price for such Goods on the market; in such a case, the Seller is not obliged to add the given Product to the displayed purchase price, he contacts the User and informs him of the actual purchase price of the given Product, and the User has the right to decide whether to accept the Product for the actual purchase price, but if this does not happen, the Purchase Agreement is canceled from the beginning .
11.3 The User is aware that the photographs of the Products in the E-shop may be illustrated, or they may give a misleading impression due to their translation before being displayed in the User's technical means, therefore the User is obliged to always familiarize himself with the entire list of the given Product and, in case of doubt, contact A translator.
11.4 Contact details of the Operator for communication with the User are listed in the E-shop user interface in the Contacts section.
12.1 The buyer is entitled to withdraw from the Purchase Agreement without giving a reason in accordance with sec. § 7 et seq. Act no. 102/2014 Coll. on consumer protection in distance selling (hereinafter referred to as "The Consumer Protection Act on online delivery") within 14 days from taking over the goods, or from the date of conclusion of the contract for the provision of services or the contract for the provision of electronic content not delivered on a physical medium, if the Seller has timely and properly fulfilled the information obligations according to section § 3 of the Act on Consumer Protection in Distance Selling.
12.2 Within this period, the buyer has the right to unpack the goods after taking them over and test them in a similar way as is usual when buying in a classic "brick and mortar" store, to the extent necessary to detect defects, properties and functionality of the goods.
12.3 The buyer is obliged to send the goods back or hand them over to the Seller or a person entrusted by the Seller to take over the goods no later than 14 days after the withdrawal from the contract. This does not apply if the Consignor proposes that the goods be picked up personally or through a person entrusted by them. The expiry date according to the first sentence is considered preserved if the goods were handed over for processing no later than the last day of the expiry date.
12.4 It is not possible to withdraw from the contract in the case of goods enclosed in a protective cover, which is not suitable for return due to health protection or for hygienic reasons, but the protective cover was damaged after it was added.
12.5 If the Buyer has already received the ordered product, he is obliged to return it in the original, undamaged packaging. In the event that Kupujúci returns the objednáný tovar škoštáný, áltámí konpremovaný resp. in bets that do not correspond to the bid in which it was sent to the Seller, it is noted that the Seller is entitled to the resulting damage, which the Seller is obliged to prove, to pay the sums that were paid by the buyer for the ordered goods.
12.6 At the same time, the buyer is obliged to enter the contact details and the account number in the withdrawal from the contract, to which the sum for the ordered goods has to be paid by the seller. kupujúcemu all payments received from him on the basis of the contract or in connection with her. The seller is not obliged to return the goods to the buyer before the goods are delivered to him or to whom the buyer does not have to send the goods back to the seller, unless the seller collects the goods personally or through a person entrusted by him.
12.7 If the Purchaser withdraws from the Purchase Agreement, it cancels it from the beginning, as well as any additional contract related to the Purchase Agreement from which the Purchaser withdrew. From the Kupuyuchőce nie je pomposé zažadovat any costs or other payments in the context of the cancellation of the supplementary agreement okrem úhrady costs a payment referred to in ust. § 9 par. 3, paragraph § 10 par. 3 a 5 of the Act on consumer protection in the case of remote delivery of a price for a service, if the subject of the contract is the provision of the service but the full provision of the service has occurred.
12.8 The buyer bears the costs of returning the goods to the Predavúce or the person authorized by the Predávúcim to take over the goods. This does not apply if the Predavúci agreed, že ich bude snasnať sám alebo ak si nesplním obáživ podla § 3 ods. 1 písm. i) The Act on consumer protection in the case of on-site delivery.
12.9 The Buyer is liable only for the reduction in the value of the goods, which arose as a result of such handling of the Goods, which is beyond the handling necessary to determine the properties and functionality of the Goods. The Consumer is not responsible for the decrease in the value of the Goods, if the Seller has not fulfilled the information obligation on the Consumer's right to withdraw from the contract under § 3 par. 1 písm. h) Act on consumer protection in case of on-site delivery.
12.10 In the event that the Buyer withdraws from the contract and delivers to the Seller the Goods that are used, damaged or incomplete, the Buyer shall pay the Seller the value by which the value of the Goods has decreased in accordance with paragraph § 457 of the Civil Code in the actual amount of the costs incurred by the Seller in connection with the repair of the Goods and bringing them to their original condition calculated according to the price list before (after) warranty service to the Goods. Pursuant to this point of reclamation and commercial conditions, the buyer is obliged to pay compensation to the seller at most in the amount of the difference between the purchase price of the goods and the value of the goods at the time of withdrawal from the purchase contract.
12.11 In accordance with para. § 7 par. 6 of the Consumer Protection Act when the customer is not able to withdraw from the contract, the subject of which is:
the sale of goods made to the consumer's specific requirements, custom-made goods or goods intended specifically for a single consumer,
the sale of goods enclosed in protective packaging which cannot be returned for health or hygienic reasons and whose protective packaging has been broken after delivery,
delivery of audio recordings, video recordings, audio-visual recordings, books or computer software sold in the protection of the coast, if the consumer tento obal rozbalil,
the provision of electronic content other than on a tangible medium, if its provision began with the express consent of the consumer and the consumer has stated that he has been duly informed that, by expressing that consent, he loses the right to withdraw from the contract.
the delivery of the goods, which was after the conclusion of the contract and the taking over of the goods from the seller, assembled, assembled or used in such a way that the introduction to the original status of the seller is not possible without the expenditure of increased effort and increased costs, e.g. folded or assembled furniture a pod.
13.1 The provisions of Občianskeho zákonník, zákatu č. 22/2004 Coll. on electronic commerce and the amendment and amendment of Act no. 128/2002 Coll. on state control of the internal market in the areas of consumer protection and on the amendment and addition of some laws in the wording of the Act no. 284/2002 Coll. in the wording of later regulations a Zákona č. 102/2014 Coll. on consumer protection in electronic delivery.
13.2 The supervisory body is Slovenská obchodná inšpekcia.
13.3 The consumer has the option to turn to the organ of alternative resolution of consumer disputes, which is (even if only non-binding) authorized to assess potential disputes between the consumer as a customer of the E-shop and the operator of the E-shop.
13.4 These commercial and reclamation conditions take effect against the Buyer's conclusion of the Purchase Agreement.
14.1 Tieto Obchodné pozníky, as well as the Purchase Agreement, are governed by the law of the Slovak Republic.
15.1 These Terms and Conditions are effective as of September 29, 2021.
Simona Krahulcová
3Ddesign, sro
Partizánska 324/3
900 28 Ivanka near Vienna